Privacy Policy

1. Introduction

At PROALSA S.R.L., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our VPN service.

2. No-Logs Policy

We maintain a strict no-logs policy. This means:

• We do not track or log your browsing activities
• We do not record your IP address while connected to our VPN
• We do not monitor the websites you visit or the content you access
• We do not store connection timestamps or session information
• We do not collect or log any traffic data

3. Information We Collect

We only collect minimal information necessary to provide and improve our service:

• Account Information: Email address and account credentials for authentication purposes
• Payment Information: Processed securely through third-party payment processors; we do not store credit card details
• Technical Information: Device type and operating system for compatibility purposes
• Aggregate Data: Anonymous usage statistics to improve service performance

4. How We Use Your Information

The limited information we collect is used solely to:

• Provide and maintain our VPN service
• Process payments and manage subscriptions
• Respond to customer support inquiries
• Improve service quality and performance
• Send important service updates and notifications

5. Data Security

We implement industry-standard security measures to protect your information:

• Military-grade AES-256 encryption for all VPN connections
• Secure data storage with encryption at rest
• Regular security audits and updates
• Strict access controls and authentication protocols

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or valid legal requests
• To protect our rights, property, or safety, or that of our users
• With service providers who assist in operating our service (under strict confidentiality agreements)

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Lodge a complaint with a data protection authority

8. Cookies and Tracking

Our website uses minimal cookies for essential functionality only. We do not use tracking cookies or third-party analytics that compromise your privacy.

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: